Troubleshooting
Resolve an upload or access problem
File format/size, connection quality, active-property changes, viewer permissions and plan quotas can prevent saving. A blocked save should not be treated as completed.
How to use it
- Review the displayed upload error and confirm the active household.
- Check that the selected file is supported and within the displayed file and batch limits.
- Ask an owner to review your role if you only have viewing access, or review Homes & Plan if a quota is reached.
- Retry a failed attachment on its original draft. Reopen changed records before editing rather than overwriting a newer version.
- Use Security & Privacy for file-protection details and keep independent copies of irreplaceable records.
Available with core home records on all plans. Record, storage and processing allowances apply; household roles determine editing access.